Salon Avenue is a reservation-based salon in League City, TX. This policy protects our team’s time and ensures availability for guests who honor their appointments. We understand that life can be unpredictable, and sometimes schedule changes are necessary. We appreciate your understanding that when appointments are missed or canceled with insufficient notice, it prevents us from offering that time to other clients and affects our team’s livelihood.

Your appointment time is exclusively reserved for you, and our stylists depend on a full schedule for their income. Through open communication and mutual respect, we work together to provide you with a bespoke experience while maintaining a professional environment for everyone.

Payment Requirements

• Credit card required to secure all appointments
• Deposits: $25-$100 non-refundable deposit required for:
  • Services over $100
  • Specialty services (color corrections, extensions, chemical treatments)
  • Service more than 2 hours, a deposit may be required at the time of booking

This deposit will be applied toward your appointment service total upon checkout. If the appointment is canceled or rescheduled with less than 24 hours’ notice, the deposit will be forfeited in accordance with our cancellation policy.

Confirmations

You’ll receive appointment confirmations via text/email:

• 72-48 hours before your service
• 24 hours before your service

Standard Services

• 48+ hours notice: No charge – full flexibility to cancel or reschedule
• Less than 24 hours notice: 50% service charge
• Same day cancellation: 75% service charge

Rescheduling with credit: You have 2 weeks to reschedule where credit will be applied to your appointment and the remaining balance will be due. If your stylist doesn’t have availability within 2 weeks, you’ll be added to the waitlist. If there are no availability during the 2 weeks, you cannot reschedule and you will not get a refund.

Premium & Specialty Services

Color corrections, blonding sessions, highlights, extensions, bridal parties

• 72+ hours notice: No charge
• Less than 24 hours notice: 50% service charge
• Same day cancellation: 75% service charge

Rescheduling with credit: You have 2 weeks to reschedule where credit will be applied. These specialty appointments are 3+ hours. If your stylist doesn’t have availability within 2 weeks, you’ll be added to the waitlist. If there are no availability during the 2 weeks, you cannot reschedule and you will not get a refund.

Group Bookings

3+ people, bridal parties, events

• 1 week+ notice: No charge
• 72+ hours notice: 25% charge per person
• Less than 72 hours notice: 50% charge per person

No-Show Policy

1st no-show/late cancellation: We get it, life happens. Your account will be noted as no-show/late cancellation.

Repeat Cancellation Consequences

• After 2 no-shows/late cancellations: Future appointments require full prepayment and 100% of service amountwill be charged to your card on file for additional no-shows
• After 3 no-shows: 6-month suspension from booking services
• Loyal clients: May receive one waived fee per year at our discretion

Late Arrival Policy

More than 15 minutes late may be considered a no-show and charged accordingly. We may need to reschedule or shorten your service to accommodate other clients.

Preferred methods:

• Phone: 281.337.2400 (preferred)
• Text: 832.243.7370
• Email: [email protected] (must be confirmed by phone or text)

Fee Processing

• Cancellation fees automatically charged to your card on file
• Fees must be paid in full before rebooking future appointments
• Accepted payments: Credit cards, debit cards, Zelle, Venmo

Health & Safety Exceptions

Cancellation fees waived for:

• Illness (fever, contagious symptoms)
• Family emergencies
• Severe weather affecting travel safety

Call us immediately to discuss your situation, we will handle this on a case by case basis.

Repeat Cancellation Consequences

• After 2 no-shows/late cancellations: Future appointments require full prepayment
• After 3 no-shows: 6-month suspension from booking services
• Loyal clients: May receive one waived fee per year at our discretion

This policy ensures:

• Fair compensation for our team’s reserved time
• Better availability for clients who honor commitments
• Reduced wait times and punctual service
• A professional, respectful environment where we can deliver exceptional service

We’d love to hear your feedback—it helps us refine your experience. Had a wonderful visit? Share the love with friends! Have questions or concerns about this policy? Our guest services team is here for you.

By booking an appointment, you acknowledge and agree to this cancellation policy. This policy is effective immediately and applies to all appointments.

Questions or Concerns?

We’re here to help! Contact us at 281.337.2400 or [email protected] to discuss any special circumstances or questions about this policy. Our guest services team is dedicated to working with you to find solutions that work for everyone.

Thank you for respecting our time and supporting our team. We look forward to providing you with exceptional, bespoke service!